QULAITY ASSURANCE:

We at Utility Projects and Services have adopted several methods for quality control as under.

The construction quality control process will comprise of storage of material, standard of workmanship, testing and checking of works.

In more specific terms, special focus will be given in terms of quality control for piping, ducting and insulation work, which are highly labour oriented activities. The procedures that would be followed will be listed out through method statement, which will be a basic standard to which work would get done. To ensure right quality there will be trained supervisors and foremen who will be deployed by us would be capable of controlling the quality of work.

Continuing to achieve through cost effective system design , smooth, quality execution and timely completion of projects with the help of

• Effective organisation structure in place - planning, engineering, purchase, execution, commercial, finance & hr departments with clear accountability.
• Effective project management process in place - from kick of meeting, planning & co-ordination, detail engineering & approval, execution, procurement, commercial, testing 7 commissioning, validation and handing over.
• Effetive tools in place - like web based in house developed softwares for scheduling & monitering - intractable, materials tracker upto reconciling, material data bank for effective costing.
• Flexible & accurate design / revisions of design & documentation in place - through rewit auto cadd software.
• Effective implementation of safety in working enviorenments in place - through planning & hr audits.
• 100% compliance of statutory documents in place - through hr system.
• Effective qc @ site in place - through engg system & validation procedure.

CUSTOMER SERVICE SUPPORT:

We at Utility Projects and Services, believe in continuous innovation to generate superior quality in the product and services provided to our clients. Our objective is to have continuous access to new technology and adapt to effectively understand changing customer needs in the present day liberated environment. In this process we aim to provide our customers with effective after Sales Service, which is monitored through Plant uptime and response time. We work as a friendly HVAC Solution Provider to all our most valuable clients.

Our personnel undertake break down service and preventive maintenance activities on a day-to-day basis and are easily accessible on demand at any time.

Our response time for any service call shall be limited to a maximum of three to four working hours, and are in the process of improving the same.
With the constant increase in our installation base in the country and with the able support of our IFMS team, we are also taking up Annual Maintenance Service Contracts on both labor only basis and comprehensive basis. This activity is specifically brought into our fold so as to cater to the service needs of our most valuable clientele. We carry out the maintenance and operation services using professional approach and capitalizing on professional excellence strength through our services team.

Many of our customers have bestowed their confidence in our Service Group to provide after Sales Service not only for the equipment supplied by us but also various other soft services as a complete integrated facility Management Company. This has been possible because of the prompt and efficient services rendered by our Service Team.

The after Sales Service is recognized as an important ingredient of our operations and we believe in Total Customer Satisfaction. We give due importance to this aspect that it deserves at the highest levels in our organization.